Cancellation & Refund Policy

Cancelling an order

You can cancel an order, or part of one, free of charge at any time before it is shipped. Email support@jalkit.in with your order number. Once an order has shipped, it can't be cancelled, but the returns section below may apply.

If we have to cancel an order or item ourselves, for example because it is out of stock, we will tell you and refund the full amount for it.

Damaged, wrong or missing items

If an item arrives damaged or defective, is not what you ordered, or is missing from your order, email support@jalkit.in within 7 days of delivery. Include your order number and, where possible, a photo. We will send a replacement or refund the item at no cost to you, including any return shipping.

Returning items you no longer need

Please contact us before sending anything back. We can usually accept returns of items that are unused and in their original condition. Books that have been written in, covered or labelled, and items made or personalised for your order, can't be returned unless they are damaged, defective or wrong.

Refunds

• We initiate approved refunds within 7 working days.
• Refunds go back to your original payment method. Your bank or payment provider may take a few more days to show the money in your account.
• We don't charge cancellation or restocking fees.

Questions

Email support@jalkit.in. If you are not happy with how we handled your request, you can contact our Grievance Officer, whose details are in our Terms and Conditions.